Terms & Conditions

Last Updated: January 26, 2026

These Terms and Conditions ("Terms") govern your use of Safe Cab's transportation booking services. By making a booking or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing our website, making a booking, or using our transportation services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our services.

2. Service Description

Safe Cab provides professional transportation services, including but not limited to:

• Local transportation within our service areas
• Airport transfers
• Hotel transfers
• Long-distance transportation
• 24/7 availability for scheduled and on-demand rides

Service Areas: We currently operate in Crossfield, Carstairs, and Didsbury, Alberta, Canada. Service to other areas may be available upon request.

3. Booking Process

When making a booking through our website or by phone, you agree to:

• Provide accurate and complete information, including pickup and drop-off locations, date, time, number of passengers, and vehicle preference
• Ensure all required fields are filled correctly
• Provide valid contact information (phone number is required, email is optional)
• Confirm your booking details before submission

Upon successful booking, you will receive a unique booking number. Please keep this number for your records and reference it when contacting us about your booking.

4. Pricing and Payment

Pricing for our services is based on various factors including:

• Distance traveled
• Type of vehicle selected
• Number of passengers
• Time of day and date
• Special requirements or additional services

Final pricing will be confirmed at the time of booking or may be calculated based on the actual trip. Payment methods and terms will be communicated at the time of booking or service delivery.

5. Cancellation and Refund Policy

Cancellation by Customer:

• Please cancel your booking as soon as possible if you need to change or cancel your ride
• Contact us by phone at +1 (825) 883-5555 to cancel
• Refund policies may vary depending on the timing of cancellation and the type of service booked
• Late cancellations or no-shows may be subject to charges

Cancellation by Safe Cab: We reserve the right to cancel bookings due to circumstances beyond our control, including but not limited to severe weather, vehicle unavailability, or safety concerns. In such cases, we will make every effort to provide alternative arrangements or a full refund.

6. Passenger Responsibilities

Passengers are responsible for:

• Being ready at the scheduled pickup location and time
• Providing accurate pickup and drop-off addresses
• Ensuring the number of passengers and baggage matches the booking
• Treating our drivers and vehicles with respect
• Complying with all applicable laws and regulations
• Not engaging in any illegal activities during the ride
• Not smoking, consuming alcohol, or using drugs in the vehicle
• Not causing damage to the vehicle or disturbing other passengers

7. Driver and Vehicle Standards

We are committed to providing:

• Licensed and insured professional drivers
• Well-maintained, clean, and safe vehicles
• Professional and courteous service
• Compliance with all applicable transportation regulations

8. Limitation of Liability

To the maximum extent permitted by law:

• Safe Cab shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question
• We are not responsible for delays caused by traffic, weather, accidents, or other circumstances beyond our control
• We are not liable for loss or damage to personal belongings left in our vehicles

9. Indemnification

You agree to indemnify and hold Safe Cab, its drivers, employees, and affiliates harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these Terms, or violation of any rights of another party.

10. Prohibited Uses

You may not use our services:

• For any illegal purpose or in violation of any laws
• To transport illegal substances or contraband
• To harm, threaten, or harass our drivers or other passengers
• To damage or deface our vehicles
• To interfere with or disrupt our services
• To make false or fraudulent bookings

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Safe Cab or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or use any content without our prior written permission.

12. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Alberta, Canada.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Safe Cab regarding the use of our services and supersede all prior agreements and understandings.