Privacy Policy

Last Updated: January 26, 2026

Safe Cab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation booking services, including our website and booking system.

1. Information We Collect

We collect information that you provide directly to us when you make a booking or contact us:

• Personal Information: Full name, phone number, and email address (optional)
• Booking Details: Pickup location, drop-off location, date and time of travel
• Travel Information: Number of passengers, baggage details, flight number (if applicable), vehicle preference
• Additional Information: Any special requirements or notes you provide in the booking form
• Booking Number: A unique booking reference number generated for each reservation

2. How We Use Your Information

We use the information we collect to:

• Process and manage your transportation bookings
• Communicate with you about your bookings, including confirmations and updates
• Coordinate with our drivers to provide the requested transportation services
• Send you booking confirmations and important service-related information
• Respond to your inquiries and provide customer support
• Improve our services and website functionality
• Comply with legal obligations and protect our rights

3. Information Storage and Security

Your booking information is stored securely in our database. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with our drivers and service providers who assist us in operating our business and providing transportation services
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Data Retention

We retain your booking information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for a period of time to assist with customer service inquiries and for accounting purposes.

6. Your Rights (PIPEDA Compliance)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access your personal information that we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and operational requirements)
• Withdraw consent for certain uses of your information
• File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us understand how you interact with our website and improve our services. You can control cookie preferences through your browser settings.

8. Third-Party Services

Our booking system uses Google Maps Places API to help you enter pickup and drop-off locations. When you use this feature, Google may collect certain information. Please review Google's Privacy Policy for information about how they handle your data.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.